Forgot your password?

What if I can't access my email?

If you no longer can receive emails in the email address you used for your account, and you also forgot your password, we can send you an SMS messages to regain access to your account. This will only work if you added a security mobile phone number to your account.
Recover access via SMS

What if I haven't specified my mobile number?

To be able to recover your account we need to verify your identity, anyone could access your account if we don't do this verification!
Send us an email to [email protected] with the following information:
  • Both sides of your identity documentation scanned or photographed. Scan it in high resolution or take the photos so the document can be clearly seen.
  • The email address you used to signup.
  • The new email address you want to use from now on.
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